the village sheep—FAQ's

Hopefully we can answer all your questions here. If not, please do not hesitate to contact us toll free at 877-457-1999. We would love to hear from you.

1. How quickly will my order be shipped?
Once you place your order, you will receive an email confirmation. We will review your order before the next business day, ensuring accuracy and completion. Your credit card will not be charged until we have passed this Quality Control stage. All orders are processed and shipped within 72 hours.

2. Do you charge Shipping & Handling fees?
Yes and No. Let’s face it. No one likes to pay for shipping but with gas prices what they are, most orders cost less to ship than a few gallons of gas. And if you spend more than $100, we will be happy to ship your order with FREE shipping & handling via Standard Shipping (3-7 days) at no charge.

We ship within the United States at the rates listed below. All shipments will go by USPS — either First Class or PRIORITY MAIL based upon package weight.

The shipping chart below details charges.

3. Can I ship to an address outside the United States? If so, how much will shipping cost?We can ship outside the United States, but we will need you to call your order in so that we get all the necessary information. Simply call us toll-free at 877-457-1999 to place your order. We will ship US Postal service on International orders. Please note that for overseas shipments, customs, brokerage and additional shipping fees may apply. We will confirm the final cost before charging your credit card.

4. Can I pay with a personal check or money order instead of using a credit card? We accept all major credit cards, personal checks or money orders. Credit card orders may be placed on our website. All other orders will need to be mailed to the address below.
The Village Sheep
Attn: Orders
369 Litchfield Road
New Milford, CT 06776
email: orders@thevillagesheep.com
Toll free number: 877-457-1999

Personal checks will need to be held for 7 days until the check clears to ensure payment has been received.

5. When will you charge my order to my credit card?Your credit card will not be charged until we have reviewed your order ensuring accuracy and product availability, usually the next business day. We make every effort to process and ship orders within 72 hours.

6. Will you be charging sales tax on my order? Sales tax is charged on orders shipped to a Connecticut address on books, patterns, needles and notions. There is no Connecticut sales tax on yarn. We do not charge sales tax on orders shipped to addresses outside of Connecticut.

7. How can my package be tracked if it does not arrive and how would signature confirmation help? All shipments will go by USPS — PRIORITY MAIL —so they are traceable at no additional cost to you. We include tracking with your purchase, and this will show if a package is delivered to your address. We cannot be held responsible for packages delivered to the address, but not received.

8. Does The Village Sheep have a retail location?Yes. The Village Sheep is located on Route 202 between the village of New Preston and the New Milford Green in Litchfield County, Connecticut. In the heart of picturesque northwestern Connecticut, we are also easily accessible from Fairfield County, New York State, and the Berkshires of Massachusetts.
The Village Sheep
369 Litchfield Road
New Milford, CT 06776
Toll Free number: 877-457-1999
Local number: 860-354-5442
10:00 - 5:00 T, W, F, Sat
10:00 - 8:00 Thursdays
11:00 - 4:00 Sun
Closed Mondays

9. Can I pick up my order in your store? We would love to have you stop in and see us at our store in New Milford, CT.
The Village Sheep
369 Litchfield Road
New Milford, CT 06776
Toll Free number: 877-457-1999
Local number: 860-354-5442

Email: customerservice@thevillagesheep.com

You can pick up your order during our business hours posted below. If you are interested in picking up your order, please email us or phone us after you receive your confirmation. The Village Sheep store hours are:
10:00 - 5:00 T, W, F, Sat
10:00 - 8:00 Thursdays
11:00 - 4:00 Sun
Closed Mondays

Returns
1. What if I need to return something? Your complete satisfaction is important to us. We work hard to ensure we process your order accurately and expediently. On the rare occasion that we make a mistake, let us know and we will fix it to your satisfaction. Call us toll free at 877-457-1999 and ask for our Returns Department. Please see the reverse side of your invoice for instructions that must be followed when making a return. The Village Sheep will need to issue a RTV # (Return to Vendor Number) to you. We will not be able to receive nor process any returns without this number. If you have any questions regarding this procedure, please contact us at: returns@thevillagesheep.com

Every order arrives with an itemized packing slip/invoice. Unused yarn, in its original packaging and condition, can be returned within 45 days of purchase. We do not accept returns on patterns, needles or books unless they have been damaged in shipment. (Please include a description of the damage with your return.) We also do not accept returns on sale merchandise, unless damaged in shipment.

Simply pack your return with a copy of the original sales receipt or packing slip and ship to our address below. Please remember that you must be issued a RTV# before returning the merchandise to us. We prefer that you ship via UPS or FedEx and that the package be insured for the purchase price. Shipping costs for non-defective, non-damaged returned merchandise are your responsibility and are not covered by The Village Sheep.

Each packing list will have instructions on the back for making a return. When you place your order, please remember that colors on your computer monitor may not reproduce exactly due to varying monitor settings. We spend a great deal of time with our photography, to make sure our colors are as accurate as possible on our monitors. That said, we have no way of knowing what the colors will look like on your monitor, and we cannot be responsible for that.
The Village Sheep
369 Litchfield Road
New Milford, CT 06776
Toll Free number: 877-457-1999
Email: returns@thevillagesheep.com

2. Will I be refunded on the shipping to return an item?Shipping costs for non-defective, non-damaged returned merchandise are your responsibility and are not covered by The Village Sheep.

3. How much time do I have to return an item?Unused yarn, in its original packaging and condition, can be returned within 45 days of purchase.

4. Can books, patterns and needles be returned?We do not accept returns on books, patterns, or needles unless they have arrived damaged from shipment. We also do not accept returns on sale merchandise, unless damaged in shipment.

5. Can sale items be returned?We do not accept returns on sale items or discontinued merchandise, unless they have arrived damaged from shipment. (Please include a description of the damage with your return.) We also do not accept returns on books, patterns, or needles.